Welcome to www.silicubetray.com (hereinafter referred to as “this website”). We are committed to providing high-quality silicone ice cube trays and hope to ensure your satisfaction with every purchase. If you are not satisfied with your purchase, the following are our return and refund policies:
1. Return Conditions
1.1 Return Application Period
Customers can apply for a return within 7 days of receiving the goods. Applications submitted after this period will not be accepted.
1.2 Product Condition
Returned products must be unused and in their original packaging, including all labels, accessories, and instructions. We cannot accept returns of any used products.
2. Refund Process
2.1 Requesting a Return
If you wish to apply for a return, please contact us through the customer service contact information provided on this website (email or telephone) and provide the following information:
Order Number
Product Name
Reason for Return
2.2 Return Address
We will provide you with a return address and further instructions. Please ensure the product is properly packaged to prevent damage.
2.3 Return Shipping Costs
For returns due to product quality issues or incorrect shipments, we will cover the return shipping costs.
For returns due to personal reasons (such as dislike, incorrect size, etc.), the buyer is responsible for the return shipping costs.
3. Refund Processing
3.1 Refund Time
Once we receive the returned goods and confirm they meet the return conditions, we will process the refund within 2 business days.
3.2 Refund Method
The refund will be returned to your original payment method. Please note that the refund may take depending on your payment provider’s processing time to be reflected in your account.
4. Special Circumstances
Some special items, discounted items, or clearance items may not be eligible for the return and refund policy. Please review the relevant instructions carefully before purchasing.
5. Contact Us
If you have any questions about our return and refund policy or need further assistance, please feel free to contact us through the following methods:
Email: keystone@silicubetray.com
Thank you for choosing www.silicubetray.com. We hope you find your favorite products and enjoy a pleasant shopping experience!
